Refund and Returns Policy for Cleanerzinfix

Effective Date: December 6, 2024

At Cleanerzinfix, customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we offer a clear and straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. Please ensure the following conditions are met to qualify for a return:

  • The product must be in its original, unused condition with all tags, packaging, and manuals intact.
  • The return request must be made within 30 days of the delivery date. Returns requested after this period will not be eligible for a refund.
  • The item must not be a final sale product (e.g., perishable goods, personalized items, or clearance items).

If the product is defective, damaged during transit, or incorrectly shipped, you are entitled to a full refund or exchange.

2. How to Return a Product

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call us at (334) 555-9876 to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.

  2. Return Authorization: Once your request is reviewed, we will provide you with an RMA number and return instructions. You must include this number on your return package to ensure the return is processed smoothly.

  3. Prepare the Package: Carefully package the item in its original packaging to prevent damage during return shipping. Ensure that all parts, accessories, and documentation are included.

  4. Ship the Item: Send the item back to the return address provided by our team. You are responsible for the shipping cost unless the return is due to an error on our part or a defective item. We recommend using a traceable shipping service to ensure the return is received.

3. Refunds

Refunds will be issued once we receive and inspect the returned item. The following guidelines apply to our refund process:

  • Processing Time: After we receive your return, please allow 5-7 business days for processing. Once the return is processed, a refund will be issued to your original payment method.

  • Shipping Costs: Shipping costs are non-refundable unless the return is due to a defective product or our error.

  • Partial Refunds: In some cases, partial refunds may be issued for opened or used products, depending on the condition of the returned items.

4. Exchanges

If you prefer an exchange rather than a refund, you can exchange the item for the same product or a different item of equal value, subject to availability. To exchange an item, simply follow the return procedure above and indicate the product you would like to receive in exchange.

5. Defective or Damaged Items

If your product arrives damaged or defective, please notify us immediately. We will arrange for a return at no cost to you and either offer a refund or send a replacement item.

6. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items
  • Perishable goods (e.g., cleaning supplies)
  • Final sale or clearance items

7. Contact Us

If you have any questions about returns or refunds, feel free to contact us at:

  • Email: [email protected]
  • Phone: (334) 555-9876
  • Address: 500 W Magnolia Ave, Montgomery, Alabama